Note: Please take into consideration that carriers may be experiencing minor to very significant delays so your package make take longer than usual to arrive. You can use the tracking number we send you to monitor its progress.
To avoid waste and ensure meticulous construction, most of our items are made to order and shipped within approximately 7-14 days. However, if your items are in stock, they will be shipped to you promptly (although we will only be shipping once each week during the COVID-19 pandemic). If you need to receive an order by a particular date, please use the Contact page to message us so that we can accommodate you to the best of our ability.
We offer free shipping in the United States. We generally ship via USPS First Class Package or Priority Mail. Our free shipping service does not require you to sign for your package so, if you live in an area where your package might be stolen if delivered when you are not home, we recommend that you select "Free Shipping with Signature Required" at check-out (for a small charge of $2.45). Because we have no control over your package once it is delivered, we cannot be responsible for the theft or loss of any package that is tracked as "delivered".
Contact us for international shipping rates (international shipments may be subject to customs duties and taxes which are the buyer's responsibility).
RETURNS & EXCHANGES
We are only able to offer exchanges and refunds on items that are authorized within 7 days of delivery to you. All items must be returned in unworn, original condition with all labels and tags attached.
If you wish to exchange or return an item, please contact us within 7 days of receiving the item. We will then assign you a return authorization number. Please do not ship the item back to us before receiving this number.
If you are returning your item for a store credit or exchanging it, let us know and we will email you a prepaid return mailing label (shipments within U.S. only).
If you are returning an item for a refund or are returning an item from outside the U.S and would like us to send you a prepaid return mailing label, please let us know. However, because we are a small company, we are not able to pay for return postage on items that are returned for a refund or shipped internationally. This enables us to keep our prices reasonable while making our clothing in the USA and using high quality fabrics, many of which are sustainable and USA-made. We will, therefore, need to deduct the cost of the return postage from your refund. For items weighing 16 oz or more, our shipping rates are usually lower than those available to the general public and we will be able to pass this saving on to you.
Please note that cloth masks and custom/altered items cannot be returned or exchanged except in the case of a defect.
We encourage you to reach out to us if you have concerns about the fit or length of an item you are interested in purchasing in order to minimize the likelihood of returns. Contact us or send us an email at firstname.lastname@example.org and we will be happy to respond by email or make a telephone appointment to answer your questions. If you experience a fit issue after receiving a non-custom item, we are happy to advise you on alterations or exchange the item (other than masks) for a different size.