To avoid waste and ensure meticulous construction, most of our items are made to order and shipped within approximately 7-14 days. However, if your items are in stock, they will be shipped to you promptly (although we will only be shipping once each week during the COVID-19 pandemic). If you need to receive an order by a particular date, please use the Contact page to message us so that we can accommodate you to the best of our ability.
We offer free shipping in the United States. Our free shipping service does not require you to sign for your package so, if you live in an area where your package might be stolen if delivered when you are not home, we recommend that you select "Free Shipping with Signature Required" at check-out (for a small charge of $2.45). Because we have no control over your package once it is delivered, we cannot be responsible for the theft or loss of any package that is tracked as "delivered".
Contact us for international shipping rates (international shipments may be subject to customs duties and taxes).
If you wish to exchange or return an item, please contact us at email@example.com within 7 days of your receipt of the item so that we can assign you a return authorization number. Please do not ship the item back to us before receiving this number as we are only able to offer exchanges and refunds on items that are authorized within 7 days of delivery to you. The item must be returned in unworn, original condition with all labels and tags attached. Because we are a small company, we cannot cover return shipping costs.
Please note that cloth masks and custom/altered items cannot be returned or exchanged except in the case of a defect.
We encourage you to reach out to us if you have concerns about the fit or length of an item you are interested in purchasing in order to minimize the likelihood of returns. If you experience a fit issue after receiving a non-custom item, we are happy to advise you on alterations or exchange the item (other than masks) for a different size.
In order to help you estimate the fit you want, we list our model's measurements and the size she is wearing below each photo or under "Specs" on the product page.
Note: "Hip" = Lower hip/largest point of hip
XX-LARGE / 2X